Shipping policy
Last updated: 27.04.2026
1. Delivery Areas
We currently deliver across the United Kingdom. For deliveries outside the UK, please contact us before placing an order.
2. Processing Times
Orders are typically processed within 1–2 working days (Monday–Friday, excluding bank holidays).
Orders placed after working hours or on weekends will be processed the next working day.
3. Delivery Times
Estimated delivery times:
- Standard Delivery: 2–4 working days
- Express Delivery (if available): 1–2 working days
Please note that delivery times are estimates and may vary depending on location and courier performance.
4. Shipping Costs
Shipping costs are calculated at checkout.
Typical rates:
- Standard Delivery: £4.99
- Free Delivery: On orders over £50
We may update shipping rates at any time.
5. Order Tracking
Once your order has been dispatched, you will receive a confirmation email. Tracking information will be provided where available.
6. Delays
While we aim to deliver within the estimated timeframes, delays may occasionally occur due to factors outside our control (e.g. courier issues, weather, high demand).
We are not liable for delays caused by third-party couriers.
7. Missing or Lost Orders
If your order has not arrived within the expected timeframe, please contact us at:
📧 info@nxtflowsupplies.co.uk - 07891570338
We will investigate with the courier and work to resolve the issue as quickly as possible.
8. Damaged Items
If your order arrives damaged, please notify us within 48 hours of delivery.
Where possible, include photos of the damage so we can arrange a replacement or refund.
9. Incorrect Address
Please ensure your delivery address is correct at checkout.
We are not responsible for orders delivered to incorrectly provided addresses.
10. Contact Us
For any shipping-related queries, please contact: